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Online communication technology and relational development
Book chapter

Online communication technology and relational development

Anita D. Bhappu, Noam Ebner, Sanda Kaufman and Nancy Welsh
Rethinking Negotiation Teaching: Innovations for Context and Culture, pp.239-249
DRI Press
2009

Abstract

Web-based instruction
Key to success in negotiation is managing and enhancing relationships. This concept can be difficult to convey in short-term executive training courses where students have little time for relational development. Not to worry: the authors assert that by strategically using online communication before, during, and after such courses, students can effectively both train for, and depend on, good relations at a distance.

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