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A Conceptual Model of Trust in Generative AI Systems
Conference proceeding

A Conceptual Model of Trust in Generative AI Systems

Nargess Tahmasbi, Elham Rastegari and Minh Truong
PROCEEDINGS OF THE 58TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES, pp.7019-7028
Hawaii International Conference on System Sciences
01/01/2025

Abstract

Computer Science Computer Science, Artificial Intelligence Computer Science, Information Systems Computer Science, Interdisciplinary Applications Computer Science, Software Engineering Science & Technology Technology
Generative Artificial Intelligence (GAI) significantly impacts various sectors, offering innovative solutions in consultation, self-education, and creativity. However, the trustworthiness of GAI outputs is questionable due to the absence of theoretical correctness guarantees and the opacity of Artificial Intelligence (AI) processes. These issues, compounded by potential biases and inaccuracies, pose challenges to GAI adoption. This paper delves into the trust dynamics in GAI, highlighting its unique capabilities to generate novel outputs and adapt over time, distinct from traditional AI. We introduce a model analyzing trust in GAI through user experience, operational capabilities, contextual factors, and task types. This work aims to enrich the theoretical discourse and practical approaches in GAI, setting a foundation for future research and applications.

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