Abstract
Maximizing employee productivity is a challenge organizations have been attempting to overcome and hack for decades. Among the many factors that can assist in maximal employee productivity, emotional intelligence, civility, and flow have all shown promise. Flow is an optimal state of being for performance and can be considered a state in which employees will be the most productive. While there is some evidence connecting emotional intelligence and civility to flow, the three factors have never been studied together. The purpose of this dissertation in practice was to examine the significance a civil organizational culture had on the relationship between an employee’s level of emotional intelligence and their experience of flow states. A quantitative study was conducted to measure emotional intelligence, the organizational culture of civility and incivility, and flow states. While the hypotheses were not supported, there was support illuminating that civility predicts significantly higher flow states when holding emotional intelligence constant. Considering the results and findings, a proposed solution is discussed to assist organizations in aligning with a civil organizational culture to create flow states and maximize employee productivity. Additionally, implications for future research and leadership practices are discussed.