Building a culture of service excellence.

Journal article

K. A. Frey, J. A. Leighton and K. K. Cecala

Physician Executive, Vol.31(6)

2005

Abstract

administrative personnel

article

doctor patient relation

education

hospital

hospital administrator

human

methodology

nonbiological model

organization

organization and management

patient satisfaction

personnel management

program development

quality control

standard

total quality management

United States

Arizona

Benchmarking

Hospital Administrators

Hospital-Patient Relations

Hospitals, Group Practice

Humans

Models, Organizational

Organizational Culture

Organizational Objectives

Physician Executives

Staff Development

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