Differences in Emotional Labor Across Cultures: A Comparison of Chinese and US Service Workers

Journal article

Joseph A. Allen, James M. Diefendorff and Yufeng Ma

Journal of Business and Psychology, Vol.29(1), pp.21-35

03/2014

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Title: Differences in Emotional Labor Across Cultures: A Comparison of Chinese and US Service Workers
Creators: Joseph A. Allen (Author) - Creighton University
James M. Diefendorff (Author)
Yufeng Ma (Author)
Additional links: http://doi.org/10.1007/s10869-013-9288-7
Publication Details: Journal of Business and Psychology, Vol.29(1), pp.21-35
Publisher: SPRINGER
Number of pages: 21-35
Identifiers: 991005932029702656
Academic Unit: College of Arts and Sciences; Psychological Science
Language: English
Resource Type: Journal article