Following display rules in good or bad faith?: Customer orientation as a moderator of the display rule-emotional labor relationship

Journal article

Joseph A. Allen, S. D. Pugh, A. A. Grandey and M. Groth

Human Performance, Vol.23(2), pp.101-115

2010

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Title: Following display rules in good or bad faith?: Customer orientation as a moderator of the display rule-emotional labor relationship
Creators: Joseph A. Allen (Author) - Creighton University
S. D. Pugh (Author)
A. A. Grandey (Author)
M. Groth (Author)
Publication Details: Human Performance, Vol.23(2), pp.101-115
Number of pages: 101-115
Identifiers: 991005932055502656
Academic Unit: College of Arts and Sciences; Psychological Science
Resource Type: Journal article