Abstract
Computerized supervisory systems (CSS) are computer-based systems used to monitor the work habits and productivity of employees. Such systems can process information from each terminal and record quantifiable details about the efficiency and effectiveness with which the employee is performing the job. An advantage of CSSs is that employers have more information on how employees use their time, thus allowing greater control over the work process. On the negative side, though, constant monitoring actually can raise employee tension, leading to substandard performance. Those planning to implement CSSs should: 1. decide what information is needed, 2. seek workers' involvement, 3. implement a pay-for-performance policy, 4. humanize supervision, and 5. consider the environment of the performer.